Advisory and discovery engagements
An advisory or discovery engagement can be cancelled for a full refund before the first working session begins. Once work has started, completed work is chargeable and any unused portion may be refunded at Ensaar's discretion.
Fixed-scope technology engagements
A project reservation can be rescheduled once without charge when notice is provided at least five business days before kickoff. After kickoff, payments cover reserved capacity and completed milestones. Any refund is limited to work that has not started and costs that Ensaar has not already incurred.
Ongoing engineering support
Monthly services can be cancelled before the next billing date. Current billing periods remain active and are not partially refundable. Longer staffing engagements follow the notice period in the signed statement of work.
Corporate training
Training cancellations and rescheduling depend on facilitator reservations, travel, venue, and material costs. The applicable terms are included in the training proposal before payment.
Service concerns
Report a delivery concern promptly so the team can investigate and correct it. Where the agreed scope has not been delivered, Ensaar may reperform the affected work, issue a service credit, or provide a refund appropriate to the undelivered portion.
How to make a request
Email info@ensaar.com with the engagement name, invoice number, and reason for the request. We aim to respond within two business days. Approved refunds are returned through the original payment method whenever possible.